Quality Policy (Product Safety and Quality)

Under our corporate philosophy “From World First to World Leader,” we establish the following Quality Policy to conduct trusted global business activities and realize a sustainable society.

1. We will consistently adopt a customer-centric perspective and pursue swift improvements to deliver high-quality products.
2. We will pioneer environmentally conscious business practices worldwide and engage in manufacturing that prioritizes the safety of our customers and employees.
3. We will actively challenge risk management and address critical issues with strong emphasis on compliance.

March 1, 2024

Takeuchi Manufacturing Co., Ltd.

Toshiya Takeuchi, President and Representative Director

Our Approach to Quality assurance

1. Customer Satisfaction
   • We manufacture high-quality construction equipment that satisfies customers around the world.
   • We precisely grasp customer needs related to functions and quality in product use and address them quickly.
   • In the manufacturing process, we always think and act from the customer's perspective.
2. Environment and Safety
   • In the manufacturing process, we aim to reduce our impact on the global environment by considering energy conservation.
   • Safety is our first consideration, not only for our customers but also for our employees during the manufacturing process.
3. Quality Control and Quality Assurance
   • In addition to maintaining ISO 9001 certification, we actively improve the quality of our corporate activities related to development, receiving orders, procurement, manufacturing, and after-sales service.
   • We constantly improve our manufacturing processes and increase quality levels, while reducing costs and delivery schedules.
   • We collect and analyze information on quality when customers use our products, and then use that information to improve product development and the quality of our services.

Obtained ISO 9001 Certification

To continually improve our manufacturing processes while reducing cost and raising the level of quality and delivery, we maintain ISO 9001 certification for the design, development, and manufacture of tracked and wheeled excavators and tracked loaders and dumpers.

* Within our product lineup, "excavators" refers to our compact and hydraulic excavators.

> Insert ISO 9001 certificate as a JPEG image

Prevention of PL accidents

Since we conduct the entire process from the development of construction machinery to design and manufacturing in-house, we are responsible for product liability (PL) at every stage. Working with the recognition that problems, such as malfunctions, can cost lives, we take the utmost care to create products that do not cause PL-related accidents.